Product Returns Information

Terms for Returns & Exchanges

Our clientshave 15 (fifteen) days after the delivery of your purchase, to demonstrate about the defect/problem item. We Accept the product when there is no violation of the seal on the product packaging or any indication for use.

The return procedure for cancellation of purchase will only be initiated after the reception of the product in our facilities (View package for the return Address) and confirmation of product conditions. If there is no evidence of use, we will provide a refund of the amount paid (by subtracting the value of the postage and expenses arising from the sending), cancellation of purchase and refund to the payment method used or goes for Exchange for another product.

The period of replacement of the product may occur up to 15 days.

Right of withdrawal, cancellation or return, right to complaint.

Regarding the customs taxes in the destination country these are all the responsibility of the client.

If the package is not delivery by refusal or failure to pay customs fees the client loses the right to refund the amount paid and the tax debtor is originated in the country of destination for your order.

What is the guarantee satisfied or refunded?

Until 15 days after delivery. All store products TN Cosmetics are covered by guarantee "satisfied or refunded": this guarantee allows you to return the products you no longer want, in that event the TN store Cosmetics, shall refund or send you a replacement product. The value of the ports in these situations is charged to the customer.


Items returned must be in perfect condition, complete and properly packed in original packaging and without any signs of effective use. Transport costs and/or refund costs are responsibility of the client.

You can contact TN Cosmetics by email (comercial@tncosmetics.com), phone, whats ' up (+351912631421) or by regular mail (address on order received) address that figure in our contacts, and the record necessarily order data and indicate whether you want to Exchange or refund.

-Exchange of wrong addresses articles, unknown or insufficient and return for lack of acceptance within the time limits set.

The costs for the return of the article include a fee of 8 euros per each registered shipping (shipping up to 5 kg) for Portugal Land This value corresponds to the cost of shipping to resend your new request.

Please send your product packed and with references of the order to the address on the order form at the time you received it.